IMC - Information Management Consulting, Inc.
President, CTO and Member of Board of Directors
eMIS - Emerging Information Systems, Inc.
COO and Member of Board of Directors
Carl Zeiss
Interim CIO and Customer Service Manager
Eagle Communications
CIO
Telenordia (Glocalnet)
Interim CIO
Raleigh, NC
Raleigh, NC
Aalen, Germany
Philadelphia, PA
Stockholm, Sweden
Connect Austria (One)
CIO
Vienna, Austria
Viag Interkom (O2)
CTO
Munich, Germany
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Established international presence by securing projects in Germany, Austria, Switzerland, Sweden and Czech Republic
Involved in interim C Level positions at health care and telecommunications companies
Developed product to assist in the implementation, migration and integration of billing and customer care systems
Established and managed product development development and systems integration teams in Europe and the United States
Developed billing and customer application that was installed globally in ten telco operations centers
Managed over 200 resources in 4 departments with an annual budget of more than $25 million
Managed the implementation of SAP and the consolidation of customer service centers from twelve to two.
Initiated technology initiatives that improved the business processes by more than thirty percent
Pioneerd and promoted new e-commerce business model that promoted lateral growth and reaches wider target market
Built the IT organization for start-up telecommunications company
Initiated process workshops to integrate the systems of two external entities with the internal business units
Managed out source companies for mediation, billing and customer care to ensure quality service levels were maintained
Identified, evaluated and implemented commercial billing and customer care systems to meet business requirements
Identified and implemented quick wins for business units to streamline business processes, and promoted the cooperation of IT and business units
Pioneered systems architecture definition, IT processes and launched portfolio of systems that supported business growth
Developed strategic architecture for IT and for focusing the activities within IT on addressing the needs of business goals
Gathered and evaluated the billing system requirements, guided the proposal process and negotiated with vendors to adopt their functional architectural systems to meet the requirements of the company
Established and built IT organization from startup company into operations center that managed non-stop business support systems
Assisted in the design of the IT organization that grew from 15 people to over 150 within two years
Provided technical leadership to the evaluation process of identifying business systems; managed vendor's deliverables and established internal technical processes
Defined an integrated architecture environment for all business support systems and oversaw the development and integration of key IT systems
