Interviewed by Billing News to discuss the capabilities of the integrated and convergent 3G billing and customer care system known as Libertis.
Article for Asian Communications related to the future of 3G billing and customer care systems and the need for technical architectural enhancements that increase functionality and performance.
Article for European Communications related to the future of 3G / UMTS and the advances needed in customer care and billing to meet the business requirements for complex products and services.
Presentation to a consoritum of European telecommunications companies comparing Asian and Eastern European development centers and their competance with telecommunications systems.
Presentation on the advantages and technical architecture of web based applications for m-commerce and customer self care in the 3G and UMTS telecommunications industry.
Joint presentation with the CIO of Mobilcom AG on the implementation of their UMTS network and the billing and customer care system implemented as part of their IT solution.
Presentation on customer relationship management at Mobilcom's call center. Enhanced customer care services in a multi-service environment.
Presentation to the Telemanagement Forum on billing and customer for content in 3G networks.
Presentation to Billing Conference in Barcelona on the convergence of 3G services and the impact on billing and customer care systems.
Presentation to Billing Conference in Berlin on the scalable architecture of 3G / UMTS billing systems.
