Awards
Articles
Speeches
Seminars
Malcolm Baldridge Quality Award; AT&T Universal Credit Card Services
Customer Service Award-Germany; Viag Interkom Customer Service
Customer Service Award-Germany; Cellway Telecommunications Customer Service
Customer Service Award-Germany; MobilCom Communications AG Customer Service (2nd place)
Integrated Solutions for Billing and Customer Care; Billing News;
Advanced Billing Solutions to Meet UMTS Requirements; 3GSM
Java is Key Solution for UMTS Billing; Billing Magazine
Convergence in 3G Networks-Beyond Billing
Billing System IMplementation for Phase 1 of 3G Implementation
Billing for UMTS Services
Customer Relationship Management in a Multi-Service Environment
Touch UMTS Billing
Migrating to 3G
Billing for Content in 3G
Universal Customer Care and Billing
Business Process Optimization; Buedelsdorf, Germany
Customer Service Process Design; San Antonio, TX
Quick Wins Business Process Definition; Bonn, Germany
Service Provisioning Process Definition; Chicago, IL
Service Center to Relationship Center Transition; Prague, Czech Rep
