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Feb '00-Jun '00
MobilCom GmbH
Buedelsdorf, Germany
Nov '99-Feb '00
Best Energy GmbH
Berlin, Germany
Responsible for managing the Libertis billing enhancements project that included defining business unit requirements, managing change, managing customer relationships, coordinator with third party relationships (systems integrators and vendors), enhancing billing processes, managing business unit training, system implementation and roll-out.
Established and leveraged off-shore resources to perform technical implementation of the Java based billing system.
Implemented web based applications for customer care and on-line bill presentment which enhanced the abilities of the customer service department to more proactively service their customers.
Enabled a sales channel for customer service representatives to actively up-sell and cross-sell services
Key Results:
Enhanced the functionality and performance of the billing platform to ease the effort of the billing operations center, process rating and billing in one-third of the time and to improve the provisioning of customers more rapidly.
Project resulted in the MobilCom customer service being awarded second place for the Germany quality service award in 2001.
Responsible for the coordination between Best Energy’s business units and the billing system vendor. Managed the development of features to transform a telecommunications based billing and customer care platform to include features for utilities service providers. The functionality developed in the billing system later evolved to being marketed commercially within the European utilities market.
Key deliverables were able to go live within a three month period, and Best Energy was able to discontinue use of their old billing applications and tools after five months.
Managed implementation resources that were located in Germany and the United States, and coordinated activities to ensure that schedules were properly managed across both development facilities.
Served on the projects control board as the representative for the vendor and provided accurate project delivery dates, change requests and risk mitigation strategies.
Key Results:
