|
|
Feb '01-Jun '01
Energ.it S.p.A
Cagliari, Italy
Responsible for gathering customer requirements, performing a gap analysis between the requirements and the billing system features, specifying enhancements to the development team and for managing the project for the vendor. Involved in the definition of the systems architectural enhancements, planning and deployment. Assisted the customer with the definition of their new customer relationship management strategy and call center concepts
Successfully delivered a convergent billing system that was deployed for fixed line, internet and utilities services.
Developed enhancements to the mediation platform to collect utilities and telecommunications usage records in parallel and process them onto the same bill
Key Results:
Enable the successful implementation of cross product discounting and product bundling across diverse industries – telecommunications and utilities.
Jun '00-Feb '01
Telenor Zalto.com
Oslo, Norway
Responsible for managing the project that included gathering and documenting requirements, performing the gap analysis, identifying customizations that were required to the billing system, organizing training at the customer site, implementation of the system, migration of partial data from external systems used by Telenor Mobil and for delivery and go-live decisions.
Implemented mediation, rating, billing, customer care, dealer management, tariff administration modules for the start up operator within a six month period.
Specified the requirements for the support of TAP3 records within the MCBS billing system
Implemented a fully graphical based application for tariff administration that enabled non-technical business users to create tariffs and services without programming.
Key Results:
Enhanced the customer care module to allow web access by Zalto.com customers to gain access to their accounts and on-line bills.
