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Jun '00-Feb '01
Telenor Zalto.com
Oslo, Norway
Responsible for managing the project that included gathering and documenting requirements, performing the gap analysis, identifying customizations that were required to the billing system, organizing training at the customer site, implementation of the system, migration of partial data from external systems used by Telenor Mobil and for delivery and go-live decisions.
Implemented mediation, rating, billing, customer care, dealer management, tariff administration modules for the start up operator within a six month period.
Specified the requirements for the support of TAP3 records within the MCBS billing system
Implemented a fully graphical based application for tariff administration that enabled non-technical business users to create tariffs and services without programming.
Key Results:
CONSULTING CTO-BILLING AND SUPPORT SYSTEM IMPLMENTATION
Enhanced the customer care module to allow web access by Zalto.com customers to gain access to their accounts and on-line bills.
Feb '00-Jun '00
MobilCom GmbH
Buedelsdorf, Germany
CONSULTING CTO-BILLING SYSTEM ARCHITECTURAL ENHANCEMENTS
Responsible for managing the Libertis billing enhancements project that included defining business unit requirements, managing change, managing customer relationships, coordinator with third party relationships (systems integrators and vendors), enhancing billing processes, managing business unit training, system implementation and roll-out.
Established and leveraged off-shore resources to perform technical implementation of the Java based billing system.
Implemented web based applications for customer care and on-line bill presentment which enhanced the abilities of the customer service department to more proactively service their customers.
Enabled a sales channel for customer service representatives to actively up-sell and cross-sell services
Key Results:
Enhanced the functionality and performance of the billing platform to ease the effort of the billing operations center, process rating and billing in one-third of the time and to improve the provisioning of customers more rapidly.
Project resulted in the MobilCom customer service being awarded second place for the Germany quality service award in 2001.
