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Jan '02-Aug '02
D-Plus Telecommunications
Karlstein, Germany
Responsible for the project team that gathered the customer’s requirements for billing system customizations and performed the tasks of migrating data from LHS. In addition, new functionality was built into the billing system to integrate with the four network operators. Key interface between the project implementation team and the outsource company that ran the billing operations center for D-Plus.
Realized high return on investment through business process reengineering, technology implementation and the consolidation of many individual systems into an integrated billing and customer care solution.
D-Plus saved € 2 million per year because of reduced head count to administer the billing platform and in reduced software license fees.
Reduced the cost per bill from € 2.50 to € 1.70.
Key Results:
PROGRAM MANAGER-BILLING SYSTEM IMPLMENTATION & MIGRATION
Implemented key new functionality in the billing platform to support number portability and more efficient billing of third party roaming records.
Jul '01-Jan '02
TelePassport Communications
Erfurt, Germany
PROGRAM MANAGER-BUSINESS SUPPORT SYSTEM IMPLMENTATION
TelePassport is a GSM mobile service provider in Germany. Because of new business relationships they decided to migrate from the LHS BSCS billing system to another system in anticipation of upcoming 3G technologies that they would offer.
Responsible for the outsource billing operations relationship to ensure that new billing processes were deployed, that the data from BSCS was successfully cleaned and migrated to the new system and to ensure that all organizations were properly trained. Responsible for the development of customizations to the tariff administration module, the rating module and the dealer management modules of Libertis. Managed responsibilities that blended customer service concerns with systems technology development. Interfaced closely with internal business managers, and led staff of senior managers. Established cooperative effort between business and technology divisions.
Rolled out the new billing system into the operations center within a six-month period, when the initial project schedule planned for a 9 month transition.
Reduced the cost per fill from € 2.26 to € 1.83
Identified and implemented “quick wins” for business units to stream line business processes and information gathering.
Key Results:
Pioneered a new approach to the rating system to more efficiently processing records for rating.
