Oct '91-Oct '95
Imonics Corporation
Raleigh, NC
Led technology initiatives that were critical to providing the customer with the benefits of optimized business processes, work flow, imaging and an increase in the efficiency of the operational business teams. Realized maximum value and return on IT investments for AT&T Universal Credit Card Services, Motorola Iridium, Lexis-Nexis, T-Mobile, Bertelsmann Music Group and Commerce Clearing House. Worked on projects that had budgets over $25 million. Industries included telecommunications, customer service, e-commerce, multi-media and health care services.
Project work for AT&T Universal Credit Card Services led to the customer being awarded the Malcolm Baldridge Award for quality service in 1993
Exceeded expectations of return on investment in the delivery of imaging and automated workflow systems for Commerce Clearing House and Motorola Iridium
Key Results:
Improved the service response of each customer’s call centers and achieved improvements in service efficiency that exceeded previous levels by more than 30%.
BUSINESS ANALYST
