Program and Project Manager 2

Responsible for gathering customer requirements, performing a gap analysis between the requirements and the billing system features, specifying enhancements to the development team and for managing the project for the vendor. Involved in the definition of the systems architectural enhancements, planning and deployment. Assisted the customer with the definition of their new customer relationship management strategy and call center concepts

Successfully delivered a convergent billing system that was deployed for fixed line, internet and utilities services.

Developed enhancements to the mediation platform to collect utilities and telecommunications usage records in parallel and process them onto the same bill

Enable the successful implementation of cross product discounting and product bundling across diverse industries – telecommunications and utilities.

Responsible for managing the project that included gathering and documenting requirements, performing the gap analysis, identifying customizations that were required to the billing system, organizing training at the customer site, implementation of the system, migration of partial data from external systems used by Telenor Mobil and for delivery and go-live decisions.

Implemented mediation, rating, billing, customer care, dealer management, tariff administration modules for the start up operator within a six month period.

Implemented a fully graphical based application for tariff administration that enabled non-technical business users to create tariffs and services without programming.

Enhanced the customer care module to allow web access by Zalto.com customers to gain access to their accounts and on-line bills.

Responsible for the coordination between Best Energy’s business units and the billing system vendor. Managed the development of features to transform a telecommunications based billing and customer care platform to include features for utilities service providers. The functionality developed in the billing system later evolved to being marketed commercially within the European utilities market.

Key deliverables were able to go live within a three month period, and Best Energy was able to discontinue use of their old billing applications and tools after five months.

Managed implementation resources that were located in Germany and the United States, and coordinated activities to ensure that schedules were properly managed across both development facilities.

Served on the projects control board as the representative for the vendor and provided accurate project delivery dates, change requests and risk mitigation strategies.